My husband and I took our car in to them after having it malfunction on the highway. They did a preliminary examination of the car, and unlike some other car repair shops, they didn't attempt to break our wallet by doing the work themselves, when they suspected that the car (though mileage-wise out of warranty, but in warranty year-wise) might possibly be, at least in part, paid for by the manufacturer. They allowed us to graciously store our car on their lot for a few days until we could get the car towed to the nearest dealership, where ultimately the car was repaired. If PCC had insisted that THEY wanted to make the money, they could have insisted on doing the exact same repair as the dealership, but we would have been charged the full cost (nearly $5,000) of what turned out to be a manufacturer defect that shortened the life of our engine. Instead, we were only out the cost of the towing (a little over $200) and about another $200 for a tire and the little bit that the corporation didn't cover. All in all, less than $500 is much better than approximately $5000. So, I see PCC as having integrity. Will be going back to them soon for a tire repair on our van.
Thanks for your kind words!
- Pella Car Care