I am impressed by Jeff already and he hasn't even looked at the car yet. My son is away from home, Atlanta Ga, attending school at William Penn. He has a check engine light on and his temp gauge is going straight to hot. As you can imagine, I am a nervous wreck being 17 hours away. Jeff, took control of the situation and has already eased my mind. He seemed to understand the fear I had and has reassured me he would take care of my son's car. For a parent who cannot be there to help or fix a problem, it was OUTSTANDING to hear a calm and friendly voice, who was willing to take control of the situation for me. That reassurance was worth it's weight in gold!!!